NEW YORK, NY (October 24, 2025) — New York Attorney General Letitia James announced Friday that her office will activate its Election Protection Hotline for the Nov. 4 general election and the early voting period running from Oct. 25 to Nov. 2.
The hotline aims to help voters resolve issues with absentee ballots, early mail ballots or in-person voting at polling places. A guide with frequently asked questions is also available online to address absentee and early mail ballot processes, voter registration and other concerns.
“Our right to vote is the foundation of our democracy, and every voter should be able to freely exercise that right,” James said. “My office will be available through Election Day to help anyone who faces challenges voting and will continue working to protect free and fair elections throughout New York state. I am proud to support New Yorkers as they make their voices heard at the ballot box.”
James encouraged voters facing election problems to call the hotline at (866) 390-2992 or submit a complaint online for assistance. The phone line will operate from 9 a.m. to 6 p.m. during early voting, from 6 a.m. to 9 p.m. on Election Day and from 9 a.m. to 6 p.m. on Nov. 3 and Nov. 5. Online requests can be filed anytime and are handled by Office of the New York State Attorney General attorneys and staff.
The hotline has run since November 2012. In past elections, the office has handled hundreds or thousands of voter complaints statewide, collaborating with local election officials to fix problems. It has also pursued legal action to prevent improper voter registration purges and to guarantee equitable early voting access as required by law.
Registered voters are entitled to accessible elections, with polls open from 6 a.m. to 9 p.m. on Election Day and anyone in line at closing allowed to cast a ballot. Voters also have the right to vote without coercion or intimidation from election officials or others.
The office will field and respond to complaints under statutes it enforces, including the New York Voting Rights Act.
The hotline is coordinated by the Voting Rights Section under Section Chief Lindsay McKenzie. The Voting Rights Section falls under the Civil Rights Bureau, led by Bureau Chief Sandra Park and Deputy Bureau Chief Travis England. The bureau is part of the Division for Social Justice, headed by Chief Deputy Attorney General Meghan Faux and overseen by First Deputy Attorney General Jennifer Levy
This article was drafted with the aid of Grok, an AI tool by xAI, under the direction and editing of Robert Cox to ensure accuracy and adherence to journalistic standards.
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