NEW ROCHELLE, NY —United Water is advising customers to be aware of phone scams from individuals pretending to be company employees. A few customers in Westchester County have notified the company that they received questionable calls requesting payment for an overdue bill.
If a customer receives a phone call from an individual requesting payment, and believes that person may not be from United Water, he or she should hang up and call United Water’s customer service number listed below.
In addition, customers should closely examine the identification of any person who comes to their home claiming to be from the water company.
United Water employees wear uniforms and I.D. badges with the company name and logo. The badge also shows the employee’s color photograph, name, job title and date the badge was issued. Customers can also look for a white United Water vehicle which prominently features the logo. A customer who has doubts should have the person wait outside. The customer can call United Water to verify that the company has sent someone to their home or contact their local police department.
· United Water Westchester: 877-266-9101
· United Water New York: 877-426-8969