MTA Customers Count Survey: Your Opinion Matters

Written By: Robert Cox

NEW YORK, NY (May 17, 2023) — The MTA is conducting a survey to improve service for its customers. Here’s what you need to know:

  • The survey is called the Spring 2023 MTA Customers Count Survey.
  • It will take less than 15 minutes to complete.
  • You can give your opinion on Subway, Buses, Long Island Rail Road, Metro-North Railroad, or Access-A-Ride Services.
  • If you provide your contact information after finishing the survey, you will be entered into a drawing to win one of forty $50 OMNY gift cards.
  • You can rate up to two services and will be entered once for every service you rate.
  • The survey is available in multiple languages including English, Español, 简体中文, Русский, Kreyòl Ayisyen, বাংলা, 한국어, Português, and Italiano.
  • The deadline to complete the survey is May 28th.

Take the survey

If you are unable to take the survey online and would like to take the survey by phone, call the toll-free number below to schedule a time.

844-465-7471